Refund Policy

1. 14-day money-back guarantee

You can request a full refund without giving a reason:

• within 14 days of your first purchase of a TradePhin subscription (Standard or Pro AI, monthly or yearly), and
• within 14 days of each automatic renewal of a yearly subscription.

This applies to all customers, regardless of country, and without any pro-rata deduction for the time already used. Monthly renewals are not refunded.

For Pro AI, a start allowance of 100 Phin AI requests applies during these 14 days, followed by the monthly allowance of 500 requests. This keeps the guarantee fair and prevents it from being used for free heavy usage.

2. How to request a refund

Send a short email to markus@tradephin.com with the email address of your TradePhin account. No reason is required.

Alternatively, you can request the refund directly from our payment provider Paddle: look up your order on paddle.net and request a refund.

3. Payout

Payments are processed by Paddle.com Market Ltd as Merchant of Record. Paddle refunds the amount to the payment method you used. When the credit appears depends on your bank or card provider. The refund is free of charge for you.

4. What happens to your subscription

With the refund, the subscription concerned ends and access to the paid features is removed.

5. After the 14 days and for monthly plans

You can cancel your subscription at any time, in your account or by email. Your access remains until the end of the period already paid. No pro-rata refund is issued for the remaining time.

6. Statutory rights

Statutory rights, in particular the right of withdrawal for consumers in the EU (see Terms), remain unaffected. This policy adds to them in your favour.

7. Provider

TradePhin is a service of the sole proprietorship PhinLabs, Markus Egolf, Glärnischstrasse 52b, 8712 Stäfa, Switzerland.